Last updated: 1 April 2026
At Govinda’s, each order is prepared with care and intention. As our products are food items, we follow a clear and fair policy for cancellations and refunds.
1. Order Cancellation
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Orders can be cancelled before they are processed or dispatched
- Once an order has been prepared or shipped, cancellation may not be possible
To request a cancellation, please contact us at the earliest with your order details.
2. Cancellation for Bulk Orders
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Bulk or catering orders may require advance preparation
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Cancellation terms for such orders will be communicated at the time of booking
- In some cases, partial or no refund may apply depending on preparation status
3. Refund Eligibility
Refunds may be considered in the following cases:
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You receive a damaged product
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You receive an incorrect item
- The product is not in usable condition upon delivery
4. Reporting an Issue
If there is an issue with your order:
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Please inform us within 24 hours of delivery
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Share clear photos of the product and packaging
- Include your order details for quick resolution
5. Refund Process
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Once your request is reviewed and approved, refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
6. Non-Refundable Situations
Refunds may not be applicable in cases such as:
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Incorrect address or delivery details provided
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Failed delivery due to unavailability at the address
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Minor variations in product appearance (as items are freshly prepared)
- Change of mind after order dispatch
7. Contact Us
For cancellation or refund-related queries, please contact us.