Last updated: 1 April 2026
At Govinda’s, we ensure that every order is handled with care — from preparation to delivery. This policy outlines how we process, ship, and deliver your orders.
1. Order Processing
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Orders are typically processed within 24-48 hours of confirmation
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All items are freshly prepared and packed with care before dispatch
- Orders placed on weekends or public holidays may be processed on the next working day
2. Shipping Coverage
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We currently deliver across India
- Delivery availability may vary depending on your location
3. Delivery Timelines
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Estimated delivery time: 2-5 business days after dispatch
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Timelines may vary based on:
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Delivery location
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Weather conditions
- Logistics partner operations
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Delivery location
We aim to deliver as quickly as possible while maintaining product quality.
4. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout
- Any free shipping offers will be clearly mentioned on the website
5. Order Tracking
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Once your order is dispatched, you will receive tracking details via email or SMS
- You can use this to track your shipment in real time
6. Delivery Guidelines
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Please ensure that your shipping address and contact details are accurate
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Our delivery partners may contact you at the time of delivery
- If you are unavailable, re-delivery may be attempted based on the courier’s policy
7. Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
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High order volumes
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Weather or unforeseen circumstances
- Courier partner delays
We appreciate your understanding in such situations.
8. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
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Please notify us within 24 hours of delivery
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Share clear photos of the product and packaging
- We will review and assist with a suitable resolution
9. Contact Us
For any shipping or delivery-related queries, please contact us anytime.